UK mainland - Pro-Vision despatch all their goods via overnight carrier. Every order is picked using the latest barcode scanning technology, checked and rechecked prior to dispatch. Each package carries a unique serial number that allows consignments to be tracked throughout the delivery process - from our warehouse to your premises. Orders placed up to 5.30pm can be fulfilled, providing the goods are in stock at our warehouse. They will be collected by our carrier for next day delivery. Note:- UK delivery excludes Highlands and Islands of Scotland which is a standard 2 day service. For Ireland and deliveries to Europe, please contact our sales team for details.
Why not open a credit account with us? You can download the Credit Application Form from the Catalogue page of this site. Just complete the form, e-mail, fax or post it to us and your application will normally be processed on the same day. Alternatively you may pay by Credit Card (Amex, Visa or Mastercard), Debit Card or cheque (pro-forma) with your order.
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Pro-Vision supply products from manufacturers that are respected throughout the industry, brands that are synonymous with quality like Bosch, Pelco and Samsung Wisenet are available direct from Pro-Vision. As we only sell quality branded equipment, our sales teams aren’t under any pressure to offer ‘own-label’ goods. Pro-Vision can deliver quality products at competitive prices. Our Distribution Centre is a modern 20,000sq.ft. complex of which over 85% is dedicated to goods receipt, dispatch and warehousing. Situated on the outskirts of Shrewsbury we are close to the regions major motorway networks.
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A policy of continuous improvement for all staff is operated within the company by regular product training, a “take responsibility” culture and a hands on management style that encourages and contributes to a team effort. Part of this policy is to equip all customer facing staff with the tools required to answer the majority of technically related questions with information readily available on our computer network ensuring a speedy and factual resolution to the majority of questions. More in depth technical questions will be referred to the appropriate in house staff and in extreme cases the manufacturer’s assistance will be enlisted.
Average stock is maintained by our SAP auto re-order system which ensures that stock levels operate within pre-defined minimum and maximum quantities. Call-off orders are encouraged to ensure that we have always stock available in advance of when our customer requires it and sales/stock movements are regularly profiled to assist in the adjustment of stock levels on an as required basis. For large projects we are able to ring fence the stock requirement for that specific project which will be maintained within a separate, identified location at Pro-Vision’s Distribution Centre. Customers will then be able to call off the equipment as determined by the
progress of the project.
Early investment was made in an SAP integrated software system ensuring a solid, stable and flexible platform easily able to cope with the demands of a rapidly growing business. Quotations, Sales Orders, Delivery Notes, Invoices, Credit Notes and Statements all cross reference with drill down capability to facilitate a complete audit trail for every sales transaction. This function is replicated in each of the other modules within the entire system.
Repairs If you need to send something back for repair, either in or out of warranty, please download the appropriate form. Instructions for the procedure in returning goods are detailed on the forms. The information supplied on these pages relates to the standard level of services we offer our customers in the UK. To confirm the services available to overseas customers and payment options please contact us by telephone, fax or e-mail.
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If within 30 days of the date of purchase you wish to return any goods to us for any reason, we will issue a full credit without question provided the following applies: a) The goods were not purchased as a non-stock "special" item for you. b) The goods were returned in their original, unmarked packaging and unused. c) The goods were complete with all connectors, manuals and ancillary items. See our returns policy booklet..
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Occasionally the brand new item of equipment you have just purchased fails straight out of the box. In the trade this is referred to as an Out of Box Failure or Dead On Arrival (DOA). Under these circumstances our primary objective is to get a replacement to you in the shortest possible time. Your help in achieving this is appreciated and our ‘ Advance replacement form’ tells you how this is done..
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